How To Respond To Negative Comments On Social Media

See on Scoop.itSalesbot.com.au

“Not responding to a customer in social media is like hanging up the phone on them. With millions watching.” –Dave Kerpen CEO, Likeable Local The most common question I get asked from small business owners is: “Is that your natural hair color?

RickWyers‘s insight:

Takeaway:

 

1. Never delete

2. Respond Publicly

3. Solve Privately

See on likeablelocal.tumblr.com

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